Merlinholm OutBack
OutBack is an electronic in/out board that allows everyone, and especially the telephone switchboard operator, to know where everyone else is. This makes it possible to give better information to callers and to avoid putting telephone calls through to employees who aren't at their desks. OutBack also reduces wasted time when an employee needs to find a co-worker to talk to him/her. With OutBack you always know "who's Out and who's Back"! Notification of absence is VERY simple and fast, ensuring that the program will actually be used consistently. A simple "away from my desk" notification requires only one keystroke, even if OutBack is not the current program. Optional integration with the Alcatel 4400 PBX is available, making OutBack the telephone switchboard operator's dream come true. Attempting to route a call to an employee who is not at his/her desk provides the operator with an automatic notification of the employee's OutBack status. OutBack includes many other facilities, for example the ability to send SMS messages to mobile telephones, an "instant messaging" system among the users, the ability to send e-mails or telephone form messages ("while you where away"), and the ability to place an "alert" on a coworker so you are notified when he/she changes his/her status. OutBack is a true client-server program, resulting in instant updates and minimal network loading. OutBack integrates with Microsoft Exchange Server, Lotus Domino or other LDAP directories to minimize administration.
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Merlinholm OutBack Review
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