Assistance Desk
Assistance Desk software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems. The main characteristic of Assistance Desk are: - Staff Personalization: each staff member can change certain points of his/her account to suit his/her needs. - Staff Permissions: you can assign your staff members to separate departments; - Email Forwards: the system can forward a copy of a ticket and you can use it with a provider that supports Email->Pager gateway to send notifications directly to your pager; - Ticket statistics: the staff administrator can get any information about ticket status and staff members (number of open / closed / served tickets etc.). For Assistance Desk Administrators: - Runs on Apache/IIS - no proprietary web servers; - Easy-to-use menus for managing reps, departments, categories, priorities and statuses; - Runs on with mySQL database; - Built-in reports for keeping track of problems, users and support reps; - Configurable email messages; - Easy customizable pages to fit your organizations needs.
|
Assistance Desk Review
|
Website
|
New Age Information Technologies
|
|
Screenshot
|
View Assistance Desk Screenshot
|
|
Cost
|
$190.00 US
|
|
Release Date
|
2003-02-10
|
|
OS
|
WinNT 4.x,WinXP,Windows2000,Linux
|
|
Requirements
|
Windows NT/2000/XP with IIS 4.0
|
|
File Size
|
221 KB
|
|
Install Support
|
No Install Support
|
|
Type
|
Commercial
|
|
Version
|
1.4
|
|
Tags
|
Assistance Desk, help, desk, online, support, technical, web, problem, trouble, system, report, access, control, info
|
More Popular Internet Titles
PassFill
Automatically log on to websites without having to remember your login information. All you need is a single password. Now you will be able to logon faster then ever before and with increased security.
Chat Module - Dating Creator Software
Allows users of the site to chat... to create private rooms, where they can discuss different problems or question in real-time...
Settings Sentry
Protect your Internet Explorer Settings
|
