Info Desk
Info Desk software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems. The main characteristic of Info Desk are: - Staff Personalization: each staff member can change certain points of his/her account to suit his/her needs. - Staff Permissions: you can assign your staff members to separate departments; - Email Forwards: the system can forward a copy of a ticket and you can use it with a provider that supports Email->Pager gateway to send notifications directly to your pager; - Ticket statistics: the staff administrator can get any information about ticket status and staff members (number of open / closed / served tickets etc.). For Info Desk Administrators: - Runs on Apache/IIS - no proprietary web servers; - Easy-to-use menus for managing reps, departments, categories, priorities and statuses; - Runs on with mySQL database; - Built-in reports for keeping track of problems, users and support reps; - Configurable email messages; - Easy customizable pages to fit your organizations needs.
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Info Desk Review
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Website
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Informitis, Inc.
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Screenshot
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View Info Desk Screenshot
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Cost
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$190.00 US
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Release Date
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2003-02-10
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OS
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WinNT 4.x,WinXP,Windows2000,Linux
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Requirements
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Windows NT/2000/XP with IIS 4.0
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File Size
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221 KB
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Install Support
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No Install Support
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Type
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Commercial
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Version
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1.4
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Tags
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help, desk, online, support, technical, web, problem, trouble, system, report, access, control, info
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